Residential Home Health has redefined home care by treating every patient as a VIP (Very Important Patient). By committing to a company-wide pledge to every patient, Residential has become the home care company of choice for thousands of families throughout Michigan and Illinois.

The BetterCare Promise is a commitment to all patients and providers that when they choose Residential Home Health, they are receiving care and service unrivaled in home care.

Every Residential Home Health patient receives:

Clinical Excellence

Residential Home Health’s leading patient outcomes and 99% satisfaction rate are directly attributed to the level of care provided by Residential’s clinical team. By investing in highly-trained, full-time clinical staff and innovative clinical programs, Residential Home Health provides patients with continuity of care and superior clinical outcomes.

“Each and every person who worked with me was perfect in every way. They were a plus for your home health services. Thanks Everyone!”

-Don W.
Residential Home Health Patient

Dedicated Care Coordinator

Residential Home Health provides every patient with a dedicated Care Coordinator to answer questions or concerns before, during, and after home care. Beyond traditional customer service, the Care Coordinator proactively reaches out to patients to ensure 100% satisfaction with Residential’s services.

“What a relief to have a helpful, comforting and reliable group of people to seek information from in the most difficult of times!”

-Meg B
Residential Home Health Patient Family Member

24/7 Clinical Support

Residential Home Health doesn’t have set business hours or an answering service. If a patient or provider needs home care service or has a concern, nurses are available to take calls 24 hours a day, every day of the year, including holidays and weekends. Experience no waiting or anxiety as Residential nurses have direct access to the patient’s medical information and can immediately determine appropriate action.