Frequently Asked Questions

1. Who is Residential Home Health?
   Residential Home Health is Michigan’s leading provider of in-home nursing and therapy care for seniors on Medicare. In fact, we are ranked in the top 5% for helping seniors on Medicare live better, recover faster and have a higher quality of life and independence at home. Residential Home Health. Care To Live Better.
2. What is In-Home Healthcare?
   At Residential Home Health, we define In-Homecare as providing the BEST healthcare services to patients in the comfort of their own home. We provide the best in-home healthcare because we hire only full time licensed nurses, physical and occupational therapists, speech-language pathologists as well as medical social workers to take care of our patients.
3. How do you know if you need In-Homecare?
   If you, or somebody you love, recently has had surgery, changed their medications, been hospitalized, had trouble maintaining their balance, or been diagnosed with a new illness, that person may need in-homecare. At Residential Home Health, we can provide skilled nurses, nurses’ aides or therapists to visit at home and help you live better at home.
4. How does a person qualify for In-Homecare?
   Under Medicare rules, a person qualifies for in-homecare if he or she is homebound and needs skilled medical care. Patients are considered homebound if absences from the home are infrequent, taxing, of short duration, or only to receive medical care. Generally, patients also are considered homebound if, because of illness or injury, they cannot leave home without aid devices such as crutches, canes, wheelchairs or walkers, special transportation, or another person’s assistance. One of the best ways to find out if you or someone you know qualifies for in-homecare is to call us at 866-902-4000.

5. What services does Residential Home Health provide?
   Residential Home Health provides a full range of in-home healthcare services that include skilled nursing care, physical therapy, occupational therapy, speech-language therapy, medical social services, and other services such as wound vac certified nurses, customized joint replacement programs as well as assistance with needs such as durable medical equipment, private duty and diabetic supplies.
6. Why choose Residential Home Health?
   Great question. You and your loved ones have a choice when it comes to choosing an in-home healthcare provider…many people do not know that, but the fact is, you have a choice so why not choose the best? Residential Home Health is in the top 5% of all Medicare-Certified Home Care Companies on a national basis for helping patients live better. This should make the choice easy, wouldn’t you say?
7. Why does Residential Home Health hire primarily full-time clinicians?
   It is simple. We hire full-time clinicians because we want them to be dedicated to Residential Home Health and to our patients. It also provides a great benefit for our patients as well. They get the same nurse to come to their home and take care of them…unlike many in-home providers who rotate their nurses. We found that having full-time nurses provides consistency of care, which means our patients recover faster and have a higher quality of life than other patients.
8. Does Residential Healthcare work with the doctors?
   Yes we do. Our dedicated and skilled clinicians help coordinate the care and/or therapy your doctor orders. In support of your doctor’s orders, we develop a written plan for your care. It explains what services you will receive in order to reach your best physical, mental, and social well-being. At Residential Home Health, we pride ourselves on staying in touch with your doctor to give your doctor up-to-the minute updates on how you or your loved one is doing.
9. Does Residential Healthcare cover areas outside of Detroit?
   We sure do, in fact we cover all of South East Michigan…from Port Huron to Jackson / Lansing, from Saginaw to the boarder of Ohio. We recently opened an office in Grand Rapids. We have licensed clinicians that many times live in the area they serve. For example, if your loved one lives in Grosse Pointe, we try to send out a nurse that lives in your area. It helps cut down the drive time for our nurses and makes our patients feel a little more comfortable knowing that someone in their community is helping them. For a map of or coverage area, please click here.
10. Will insurance cover my care?
    This is the best part…Yes. You get the best service from skilled clinicians in the comfort of your home and if you qualify for Medicare, there is no out-of-pocket expense. Residential Home Health is a Medicare–Certified and Blue Cross/Blue Shield Approved Provider, so most doctor-prescribed care is covered for a specific period. Call us at 866-902-4000 for more information.
11. What is the difference between Medicare and Medicaid?
    Medicare is a government program available to all persons over the age of 65. Medicare pays for a variety of health maintenance programs for persons in their homes, including nursing and therapy. Medicaid is a government assistance program available to qualified individuals who are unable to financially pay for health or well-being services. One does not need to be 65 years old to qualify for Medicaid services.
12. How do I schedule my first visit?
    Call our office at 866-902-4000 and speak with an In-take Representative. Once we receive a physicians order, we will set a time and day for your first visit from a Registered Nurse. We will do our best to accommodate any schedule request you may have, but cannot guarantee specific appointment times.
13. Do I need to have a doctor order for In-Home Care?
    Yes, when a person has a need that is provided by a nurse or therapist, a doctor's order is mandatory. The nurse or therapist works under the doctor and communicates to the doctor the patient's progress. The doctor monitors the progress and directs the care of the patient.
14. What do I do in case of an emergency?
    In case of an emergency, have someone contact your doctor, or if necessary, call 9-1-1.
15. What do I do if I am admitted to the hospital?
    If you are admitted to the hospital, please have someone contact our office at 866-902-4000. When you return home, please call the office again to begin services once again.

16. What will my Home Care Nurse do for me?
    Your Residential Home Health Nurse is responsible for overseeing your care and making sure you have all the needed medical supplies and equipment; they will be in regular contact with your physician to make sure that they are informed of your progress.
17. What will my Physical Therapist do for me?
    Within 72 hours of the start of your care, if ordered, a Physical Therapist will work with you to develop your strength, balance, and ambulation and transfer skills as well as assess your need for any assistive equipment. They will instruct you and your caregiver(s) regarding a personal Home Exercise Program (HEP), they develop with you based on your particular needs.

18. What will my Occupational Therapist do for me?
    Within the first week of care, if ordered, an Occupational Therapist will work with you and your caregiver(s) to develop and strengthen your abilities in performing Activities of Daily Living (ADL’s) as safely as possible.
19. What are “Activities of Daily Living”?
    Activities of Daily Living (ADL’s) include grooming, dressing and other basic functional activities.
20. What will a Medical Social Worker do for me?
    A Medical Social Worker, if ordered, will help you and your caregivers in providing information on community resources and support services such as Meals on Wheels and the Area Agency on Aging.

21. What does a Speech and Language Pathologist do?
    A Speech and Language Pathologist, if ordered, will develop programs to address swallowing, speech and/or memory deficits.
22. What will my Home Health Aide do for me?
    Home Health Aides, if ordered, can assist you in performing Daily Activities as you develop your strength and abilities during recovery. Please remember that they are trained medical personnel and they are there to attend to your personal needs related to your medical condition. These services are short-term during the early phase of your illness and may include helping your caregiver and you with bathing, hair care, dressing, bed-making and light housekeeping of your immediate area.

If you have any questions please give us a call at (866) 902-4000 or send us an email at customersupport@residentialhomehealth.com